Refund policy

Refund policy

What is the return policy?

Returns are accepted within 30 days of MOU/Contract. Personalized or custom products can't be returned. Products marked as non-returnable within the product's description cannot be returned..

What if the wrong item is sent, or the product is defective?

If you get the wrong item or defective product, please contact Customer Service at for help with your order.

Can personalized or custom products be returned?

All personalized or custom products are final sale and cannot be returned.

How to track my return?

Once a return is processed, you will receive an email notification. For more information on a return that is in process, please contact Customer Service at .

How long do refunds take?

Once a refund is processed, it may take 7-10 business days before showing up on your billing statement.